Frequently asked questions
General Information
Contact information
TetraTec Instruments GmbH
Gewerbestr. 8
71144 Steinenbronn
Germany
Phone: +49 7157 5387-0
Enquiries & Orders: info@tetratec.de
Service & Support: service@tetratec.de
Do not hesitate to call us for expert advice whenever you are in need of our help!
Contacts to employees
All employess can be contacted directly by telephone or email and are available at any time to answer your questions and requests by telephone or email. According to our privacy policy our employees however hand out their direct contact data only after a first qualified contact.
Or ask us via this website: Contact us
Certifications
TetraTec Instruments GmbH is certified in accordance with DIN EN ISO 9001 for the development, manufacture and sales of measuring instruments for pressure, flow and leaks as well as for its calibration services by TÜV Rheinland.
The calibration laboratory at TetraTec Instruments has been certified as competent in accordance with DIN EN ISO 17025 to perform calibrations for the flow measurements of gases and for the volume and mass of flowing gases.
Our calibration laboratory is accredited by the German Accreditation Office (DAkkS).
Business hours
We are open for deliveries at the following times:
Monday – Thursday: 9:00 – 16:30
Friday: : 9:00 – 15:00
Closed on Saturday + Sunday
Special Offers
Current Offers
We currently have the following offer information:
- KL test leaks are now permanently offered at a reduced price following a revision of the manufacturing process.
- LFE measuring sections are now 100% domestically manufactured upon request. If you need a replacement for previously delivered LFE types that cannot be replaced by a standard from our new developments, you can submit a request to us here.
Loyalty Programs
Exclusive Benefits for Our Loyal Customers
At TetraTec Instruments, we value the long-term collaboration and loyalty of our customers. As a token of our appreciation, we offer you our exclusive loyalty program.
Your Benefits at a Glance:
- Discounts up to 20%: Enjoy attractive discount agreements on selected products and services.
- Preferential Terms: Benefit from special conditions and other advantages with an annual turnover of over 30,000 euros.
- Personal Service: Our customer service team is always at your disposal, offering tailored solutions for your needs.
Become part of our loyalty program and secure these and many other benefits. We look forward to continuing our successful partnership!
Promotions
The early bird measures better!
Currently, there are no ongoing special promotions. Please check back regularly or let us know if you are interested in information about new products and special promotions. We will be happy to inform you as soon as there are exciting discounts and special offers again!
General Information
Product Details
Please refer to our data sheets and manuals for detailed information about our products.
Guarantees and Returns
We provide a standard one-year warranty on our measurement technology. This warranty covers material and workmanship defects and begins from the date of purchase.
Please note that due to the custom manufacturing of our products, exchanges and returns are excluded. However, we are always committed to providing you with the best possible service and are happy to assist you with any questions or issues.
Loan Devices and Availability Information
Loan Devices:
We offer loan devices for all areas. These can be provided at a daily flat rate after consultation. Our loan devices are available to meet your needs during peak times or to fulfill temporary requirements.
Availability Information:
- Calibration Orders: The usual delivery time for calibration orders is approximately 3 weeks. Please note that as a flow-through lab, we do not assign specific dates.
- Measurement Systems: These can be built, calibrated, and delivered within 8 to 12 weeks.
- Larger Test Stands: Delivery times for larger test stands are agreed upon individually.
We are always committed to providing you with the best possible service and are happy to assist you with any questions or special requirements.
Accreditation Body and DKD
Accredited Measurement Areas
You can find the current table of our calibration areas here.
German Accreditation Body (DAkkS)
The German Accreditation Body (DAkkS) is the national accreditation authority of Germany and plays a crucial role in quality assurance. It assesses and monitors testing, inspection, and certification bodies to ensure they operate according to internationally recognized standards. Through accreditation by DAkkS, these conformity assessment bodies receive an official seal of their competence. This strengthens confidence in their services and products, which is particularly important in international trade.
German Calibration Service (DKD)
Unlike DAkkS, the German Calibration Service (DKD) is a technical committee specializing in the calibration of measuring instruments. Originally, the DKD was the central institution for calibration issues in Germany. Today, it operates under the umbrella of the Physikalisch-Technische Bundesanstalt (PTB) as a forum for exchange between calibration laboratories, industry, and science. The DKD develops guidelines and promotes the transfer of knowledge to ensure the accuracy and reliability of measurements.
The main difference between DAkkS and DKD lies in their areas of responsibility: While DAkkS, as an official body, carries out the accreditation of conformity assessment bodies and confirms their competence, DKD focuses on professional support and networking in the field of calibration. However, both institutions work together to ensure high-quality standards in Germany and promote the international recognition of German measurement and testing services.
Support and Service
Customer Service and technical support
If you have any questions about one of our products or need further information about a product, feel free to contact us.
If you suspect errors in a system or experience technical difficulties with the functioning of one of our measuring devices, you can also contact our service department directly:
service@tetratec.de
You will receive an F-number for your service case, which you should include in all subsequent communications to ensure a quick assignment of your case.
Repair and Maintenance Services
For repairs of damages during the warranty period, please contact the service department at:
service@tetratec.de
If you are interested in individual or regular maintenance or calibration contracts, please contact us here. We will then discuss the scope and interval times of the necessary or recommended calibrations and maintenance according to the requirements of your systems.
Terms of Supply, Service and Purchase
General conditions for supply orders
For supply orders apply the general conditions for the supply along with the supplementary clause „extended retention of title“ and software clause. These are recommended by ZVEI e.V. (German Electrical and Electronic Manufacturers‘ Association).
ZVEI General conditions for the supply ZVEI Extended retention of title ZVEI Software clause
Terms of Service and Repair
For service, installation, and repair orders, as well as for warranty claims, the service conditions of TetraTec Instruments are valid in the currently published version. Specifically, for all types of returns and services, the risk transfer is determined EXW Steinenbronn. This means that travel expenses, as well as shipment expenses, must be borne by the client, even if the original supply arrangement was different.
General terms of purchase
For purchase orders the general terms of purchase of TetraTec Instruments GmbH apply.