Service and Maintenance
Regular maintenance is essential for consistently accurate measurements. This also reduces errors and minimizes the likelihood of defective components.
If you have any questions or uncertainties, do not hesitate to contact us promptly. Is our measurement technology indicating an error? Are testing procedures suddenly not working as you are used to? A single direct conversation with our service department saves you time and nerves. And if you need training on the operation or functionality of our devices, we are happy to come by and advise you or your colleagues directly and straightforwardly in relation to the current measurement task. Feel free to contact us and we will draq up a test plan.
Service and error management
If you encounter an issue with one of our devices, please provide us with the following information to ensure a swift and efficient resolution:
- Device number or order number: This helps us quickly identify the specific device or order.
- Brief description of the issue: A short explanation of the problem is very helpful. If possible, please also include a picture that shows the error. Visual clues can often provide crucial information for understanding the issue.
- Contact information: Please provide your name and return address so that we can contact you promptly.
Send this information to our service department at:
Our dedicated team will process your request as quickly as possible and get in touch with you to discuss the necessary steps for troubleshooting.
Thank you for your cooperation and understanding. With your support, we can ensure that our devices consistently perform at their best.
Maintenance and Calibration
At TetraTec Instruments, we offer comprehensive maintenance and calibration services for our own devices to ensure they consistently perform at their best. Our annual maintenance programs are designed to maximize the lifespan and accuracy of your measurement technology.
In addition, we are happy to provide calibration services for third-party devices upon request. Our experienced technician team works with the utmost precision and care to ensure the functionality and reliability of your entire measurement technology, regardless of the manufacturer.
We offer these services in our state-of-the-art in-house calibration laboratory. Furthermore, we can perform calibrations and maintenance directly at your location – particularly for sensors measuring pressure, temperature, and humidity, as well as derived quantities such as flow. Upon request, we can also offer these services as DAkkS-accredited calibrations to ensure the highest standards of accuracy.
Trust in our expertise and ensure that your devices always meet the highest quality standards.